Quick Links

The following information is intended as a helpful guide. Please contact your Area Manager for more details.

Processing Center

MB Financial Bank, N.A.
2350 Green Road, Suite 100
Ann Arbor, MI 48105

1.855.926.2400
1 > Status, General loan questions,
password resets
mbclientservices@mbmortgage.com

2 > Docs &  Funding
mbclosing@mbmortgage.com

3 > Pricing, Lock Desk
mblockdesk@mbmortgage.com

4 > Mini-Correspondent
mbmini-corr@mbmortgage.com

FHA/VA Sponsor

FHA: 7352700002
VA: 7095940000
Broker is sponsor Y or N (on 9200A)
Lender is a sponsor Y or N (on 9200A)

Client Services

Support Hours: 8am - 8pm EST
mbclientservices@mbmortgage.com
1.855.926.2400, Option 1 > Option 2

Guidelines

Click here for our Guidelines reference page.

MB MortgagebotLOSTM Access

www.accessmbmortgage.com
855.926.2400, Option 1

Payment Address/Website

MB Financial Bank, N.A.
2251 Rombach Avenue
Wilmington, OH 45177
1.855.306.7510
mbcustomercare@mbmortgage.com

Lock Desk

Support Hours: 8am - 7pm EST
Locking Hours: Sheet to 6am EST the
following day
855.926.2400, Option 3
mblockdesk@mbmortgage.com

CMS Portal: Appraisal Ordering System

https://www.collateralhq.com

New user ID requests: mbappraisals@mbmortgage.com

CMS Customer Support
1.888.963.3330
7 am - 7 pm CSTsupport@fncinc.com

CPL/Subordination Clause

MB Financial Bank, N.A.
its successors and/or assigns
2350 Green Road, Suite 100
Ann Arbor, MI 48105

Submission Holds

  • Always disclose flood and credit report
  • Broker compensation and Affiliate disclosure

HOI Mortgagee Clause

MB Financial Bank, N.A.
its successors and/or assigns
P.O. Box 7059
Troy, MI 48007-7059

Underwriting Turn Times

Turn times are posted daily on our site at www.accessmbmortgage.com and on the rate sheet under "Process turn times."

Deadlines

EPO Early Payoff Penalty

180 days for loans submitted prior to 1/23/15. 150 days thereafter.

Real EC Portal: 4506t

idp.realecexchange.com/Home#/Logon
(separate login from Mortgagebot)
1.877.273.2532

Rate Lock Policy

  • Free 5 day extension if market is worse
  • Free 20 day extension if market is better (excludes Jumbo products, which receive a max 5 day extension)
  • Extensions are .020% per day*
  • Do not let your lock expire
  • Worst case re-lock fee is .375%