Frequently Asked

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How much does Internet banking cost?

Internet banking with is free.

Are there any times when Internet banking is not available?

Although minimal, there are some times when Internet banking is taken offline for routine backups and maintenance. Our system is unavailable each Wednesday between 1 a.m. and 4 a.m. CT, and the last Sunday of each month between 1 a.m. and 9 a.m. CT. Occasionally the system will be offline for other reasons. When this occurs we work quickly to resolve the issue(s).

I can’t get to a computer, are there ways to check my account information?

We offer Telephone Banking through the Phone Access Line (PAL). This service is available 24 hours a day and allows you to access your accounts anytime, anywhere by telephone. You can reach PAL by calling 1 888-i bank mb (1.888.422.6562).

Learn more about PAL

Should I use a particular web browser (like Explorer) for Internet banking?

We support most modern web browsers, but our site is best viewed using Internet Explorer 7 and above or Firefox 3 and above. Lower versions may limit your capacity for viewing certain elements of the site. This site requires a JavaScript-enabled browser with 128-bit encryption.

I’m using a Mac to access the Internet. Will I have any problems accessing my account information?

Our Internet banking service will work with either PCs or Macs. Our site is best viewed on Macs using Safari 3.2 and above or Firefox 3 and above.

Can I speak to a live person?

Yes, the Telephone Banking Center is open from 7 a.m. to 11 p.m. Monday through Saturday and 9 a.m. to 5 p.m. on Sunday. Please call 1.888.i bank mb (1.888.422.6562).

Will I continue to receive paper statements via standard mail?

Yes. Internet banking does not replace your regular monthly statement. However, MB does offer e-statements, which allow you to get your statement online.

Can I get my personal account information into financial software packages such as Quicken® or Microsoft® Money?

Yes, our Internet banking service allows exporting to software formats for Quicken, WebConnect, Microsoft Money and spreadsheet programs. Once logged into Internet banking, click on Account Activity tab and select program you’d like to download your transactions into.

How far back can I view or export my transactions using Internet banking?

Internet banking allows you to view or export transactions that appear on your current and previous online statements. This means you’ll be able to see a maximum of 120 days and a minimum of 30 days, depending on the day of the month and when your statement is printed.

Why can’t I view all of my accounts online?

There are a variety of reasons why certain accounts may not be available to view online. If you feel there’s an error, please contact your personal banker or the Telephone Banking Center. Please do not complete an “Internet Banking Enrollment Form” to add additional accounts to your current access. Please call 1.888.i bank mb (1.888.422.6562).

Frequently Asked

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Are there any User ID/password requirements?

User IDs need to be at least 8 characters long and are not case-sensitive (meaning the system recognizes both upper and lowercase characters as being the same). They may contain letters or numbers, but no special characters like “@” or spaces.

Passwords need to be at least 8 characters long and are case-sensitive (meaning the system recognizes each upper and lowercase characters as being different). They must contain a combination of letters, numbers or special characters.

How do I change my password?

In the Internet banking system, click the "Customer Service" tab then "Change Password" and follow the directions.

What if I forget either my User ID or password?

If you remember your User ID but have forgotten your password then you can get back online quickly and easily. Just click the "Forgot Password" link on the login page and follow directions. If you have forgotten your User ID, please call the Telephone Banking Center for assistance.  Please call 1.888.i bank mb (1.888.422.6562).  For your protection, we do not take requests for password resets via e-mail, so please do not use the "Contact Us" form if you have forgotten your login information.

I share accounts with another person. Can we share our Internet banking login?

For security reasons we recommend that our customers do not share Internet banking login information.

Why can't I see my entire account number?

Masking some of the digits in your account number is added protection for you and your money.

Can I send account information via email?

Email is not secure, and for your protection we recommend you don't send specific account information and/or inquiries via email. For these kind of questions you can visit any of our banking centers or call the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

How can I change the email address I have on file?

In the Internet banking system, click the "Customer Service" tab then "Change Email Address" and follow the directions.

How can I be sure my account information will be secure when banking online?

MB takes security seriously. Your information resides behind a firewall that protects it against unauthorized entry. In addition, all our transactions are encrypted so they cannot be read via the Internet, and you will have a personal password that allows only you access to your accounts. It is critical to your security that you protect this information from others. We suggest you periodically change your password.

How do I know my money is safe with MB?

Your MB deposit accounts are insured by the Federal Deposit Insurance Corporation (FDIC). To find out how FDIC deposit insurance works, take a look at their website.

Does MB Financial Bank have a privacy statement?

Yes, you can read it here (PDF). If you have any questions, please contact us.

What is Enhanced Online Security?

Enhanced Online Security is another level of protection for you and your money. Each time you log in, we show you a picture and phrase that's unique to you. Additionally, you verify your identity to the bank with a security token that is saved on your computer or by answering a challenge question of your choosing.

Can I change my Enhanced Online Security information once I've enrolled?

Yes, you can change your image, pass phrase and security questions at any time. In the Internet banking system, click the "Customer Service" tab then "Change Security Information" and follow the directions. If you are locked out of Enhanced Online Security and cannot remember the answers to your questions, please contact the Telephone Banking Center to have your information reset. Please call 1.888.i bank mb (1.888.422.6562).

Frequently Asked

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I received an error message that my session had timed out. What does this mean?

After 15 minutes of inactivity the system will automatically and securely log you off. Please log in again.

What do the different error messages mean?

There are three common errors you may receive when you attempt to log in. Here’s what they mean:

We were unable to validate your information. Ensure the information you have entered is accurate

  • Means that the information provided does not match what we have on our system. In this case please call Telephone Banking Center to verify your information.  Please call 1.888.i bank mb (1.888.422.6562).

Invalid user ID or password

  • Means you may have entered an incorrect User ID or Password

We are currently performing system maintenance. The system is expected to be available at <Time>. We apologize for any inconvenience

  • Internet banking maintenance is performed each Wednesday between 1 a.m. and 4 a.m. CT, and the last Sunday of each month between 1 a.m. and 9 a.m. CT. Users attempting to access the system during this time will receive the message above.

Frequently Asked

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What are the limitations on transferring funds between accounts with Internet banking?

You may only transfer money between accounts that are shown on your Internet banking screen after you log in. In addition, the funds in your account must be available in order to make a transfer, and there are regulatory requirements limiting the number of transfers from savings or money markets to other accounts to 6 per month.

How long will it take for a transaction to post to my account?

Our system is online and real time, so most transactions post immediately. Funds from your deposits may not be available immediately. Funds availability for cash withdrawals, transfers and check payments depends on the type of deposits made. For more information, please refer to the brochure titled, "Our Relationship: Account Disclosure Information" provided to you at the time you opened your account.

Can I cancel a transfer once it’s been confirmed?

Once confirmed, Immediate Transfers cannot be canceled. We suggest you use the Internet banking system to move the funds back to the original account. If your transfer is scheduled for a future date, you can delete or modify it from your Transfer List.

How can I confirm that my transfer went through?

To confirm the transfer was completed go to the "Account Activity" tab and select the account that you transferred into.

Why hasn't the transfer that's scheduled for today been processed?

We verify all scheduled transactions for available funds daily at 3 a.m. Your transfer will be sent at that time if there are funds available.

I have money in my account, but my transfer was denied because of insufficient funds. Why?

Fund transfers are based on your available balance, which may be different from your current balance. Your current balance may reflect funds that are not yet available (either from a recent deposit or a hold on your account). To learn when those funds will be available, you can contact your personal banker or call the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).

How late can I schedule a payment for same-day processing?

Transactions made after 9 p.m. CT will be processed on the next business day. All other transactions will be processed on the current business day.

I made a transfer but it’s not appearing on the current business day transactions for either account. Where did it go?

Transactions made between 9 p.m. CT and approximately 3 a.m. CT are not available for immediate viewing due to our nightly processing schedule. If your transaction was made during this time please check back the next morning to verify it was processed. If you made the transaction during the day and it is not appearing please notify the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

What is MB’s routing number?

A routing number is the nine-digit number on the bottom of your checks that uniquely identifies our bank in the Federal Reserve banking system. Our bank’s routing number is 071001737.

Can I find the current payoff amount for my loan online?

No. Please contact the Telephone Banking Center to get your loan's payoff amount. Please call 1.888.i bank mb (1.888.422.6562).

I made a transfer from my checking account to make a loan payment. The money has been debited from my checking account but it hasn’t been posted to my loan. Why?

Our checking and savings accounts show transactions made throughout the day, but our loan system does not. The payment will post to your loan during our nightly processing and it will show on your account tomorrow.

Frequently Asked

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Will online check images cost me anything?

There is no fee for online check imaging through Internet banking.

Will I be able to see the front and back of the check?

Yes, both sides will be available.

What do I do if I see a check image that isn’t mine?

If you notice missing or incorrect check images, please contact the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

Every time I try to retrieve a check image I get a message that says, “Image Cannot be Retrieved at This Time.” Why can’t I see any images?

If you’re unable to retrieve any images we may have taken our image system offline for a short time. Please try back later. If you’re unable to retrieve one specific image please contact your personal banker or the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

Can I retrieve images of deposits made in person at a teller?

No. Images of deposit slips are not available online.

How soon after a check has cleared my account can I expect to see the image online?

Most images will be available the next business day.

How long will my check images be available online?

Our Internet banking system allows you to see transactions for both your current and previous statements. In addition, you can search for checks by specific check number. Use the search feature on the “Account Activity" tab. Check images will be available to view for 120 days after the day they post to your account. If you need to retrieve a copy of an earlier check please call your personal banker or the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).

Is a check image as good as the original when proof of payment becomes necessary?

In most instances a copy of your cancelled check is as valid as the original when proof of payment is necessary. In those rare instances where it is not, please contact the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).

Get in touch

Call us at 1.888.i bank mb (1.888.422.6562)

Monday - Saturday: 7 a.m. to 11 p.m.
Sunday: 9 a.m. to 5 p.m.

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