Prepaid card FAQs

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What is the MB Everyday MasterCard® Prepaid Card?

The MB Everyday MasterCard Prepaid Card (MB Everyday Card) is a card that allows customers to pay for goods and services. Funds are loaded onto the card before the card can be used.  Once funds are loaded onto the card, it can be used at most places that MasterCard is accepted both in person and online. The card can also be used to access cash at participating ATMs.  Prepaid cards are an effective way to manage your money because you are only able to spend or access the amount of money you have stored on the card.  Setting up direct deposit or adding more funds to the card is easy and provides a safe way to keep track of your money and your spending.

It is important to review all card fees prior to purchasing the card.  Card fees can be provided by your MB Banker or Teller.  A detailed explanation of fees and functionality of the card is also contained within the cardholder agreement and is provided upon purchase.  When you purchase and register an MB Everyday Card, you open a card account and you agree to follow all of the rules, terms and conditions outlined in the Cardholder Agreement included with the card.

Is the MB Everyday Card like a checking or savings account?

The MB Everyday Card is not a checking or savings account, but it can be used to help you manage your money.

    Use it like a checking account  

    For example, you can load funds to the card and use it to make purchases or ATM withdrawals.  You can also have your paycheck or benefits check direct deposited to the card. 

    Use it like a savings acount

    The funds loaded to your card do not expire, so you can build up your card balance if you are saving for a large purchase or payment.  The card can store up to $10,000.  If you choose to do this, you will still need to use the card occasionally or a $5.00 inactivityy fee will be charged after 6 months of inactivity if you are on the Pay-As-You-Go plan.

Funds loaded to your Card do not earn interest and you cannot write checks.

Why was my transaction declined?

The most common reasons a transaction is declined are:

  • Not enough funds are available on the card.  Please check your funds availability and transaction history.
  • The restaurant or merchant you patronized authorized the transaction for 20% more than the original purchase price to cover a possible gratuity.
  • You attempted to use your card at a “Pay at the Pump” gas station and there is a temporary hold that may exceed the available balance on your card.  Please make sure to pre-pay for any gas purchases with the cashier.  Do not swipe your card at the pump or you may incur a hold amount that exceeds your gas purchase amount.
  • There is an extended hold placed on your card from activity at a hotel, car rental, or similar merchant. 

Is the MB Everyday Card a Credit Card?

No.  The MB Everyday Card is not a credit product and will not build credit.

How do I set up my employer or federal benefits direct deposit?

With direct deposit, your check is automatically loaded to your prepaid card account and is available sooner than regular check deposits. It’s safer than a paper check, and you’ll never have to worry about getting to the bank to make a deposit.

A direct deposit form is available to you on your Cardholder Website that you can access by going to This form is pre-filled to include your name and address, card account number, and card routing number. You can print this pre-filled Direct Deposit form and give it to your employer or benefits provider. If you need help, you can also call Customer Service at 1.888.422.6562 or visit your local MB Branch.

Are there age restrictions on the MB Everyday Card?

Yes.  You must be at least 18 years of age to purchase and register the MB Everyday Card.  A companion card can be opened for individuals who are 13 years of age or older. Anyone you authorize to use your card must be 13 years of age or older and is also required to follow all card rules.  Please refer to the Cardholder Agreement for all card rules, terms and conditions.

How do I register my MB Everyday Card online?

After you purchase a card, be sure to visit the website  The first time you sign in, you will use the temporary password you received when you purchased your card and will be prompted to choose a new, personal password. The card will then be registered and you will then be able to sign in to the website to check your available balance or view your transaction history.   

Some important tips:

  • Keep the Customer Service Number in a safe place.  Write down the Customer Service Number and keep it in a place separate from your card.  This will be very helpful if your card is ever lost or stolen. The Customer Service Number is 1.888.422.6562.
  • Keep your contact information current.  It is also your responsibility to keep your personal contact information current, including your current email address.   You can update your personal information by visiting an MB Branch location or by calling the Customer Service Number on the back of your card.
  • Don’t forget to sign your card.  The person who purchases the MB Everyday Card and in whose name the card is issued must sign the back of the card in the designated space.

How do I keep track of the balance on my card?

There are four ways to keep track of your card balance:

  • Log in to to view your transaction history and card balance. There is no charge for this service.
  • Call Customer Service at 1.888.422.6562, and then listen for the “Prepaid Card” prompt. There is no charge for this service.
  • Do a “Balance Inquiry” at an ATM.  There is no charge for the first two per month; check the current fee schedule (PDF) for the fee for additional “Balance Inquiries” each month.
  • You can also request a 60-day written history of your account transactions by writing to us at our mailing address. There may be a $3.00 fee per statement request for this service. Our mailing address is:

MB Financial Bank
MB Everyday MasterCard Prepaid Card
6111 N. River Road
Rosemont, IL 60018

How do I get a second card or “Companion Card” on my account for another person?

You may request an additional card on your account for another person. This is called a “Companion Card,” and can be opened for individuals who are at least 13 years of age or older.  Only two cards may be linked together (one primary cardholder and one companion cardholder).  The primary and the companion cards will have access to the same funds. When requesting a companion card, you will need to provide your companion’s personal information including Name, Address, Date of Birth, and a valid form of identification.  MB Financial Bank reserves the right to deny your request for an additional card.

Both the primary and companion cardholder are governed by the Cardholder Agreement and  are responsible for complying with all rules that govern use of the MB Everyday Card.  Instructions we receive from one cardholder will apply to the other cardholder.  We will provide any notices regarding linked cards only to the person who requested the linked card.

How do I add money to my MB Everyday Card?

There are four ways to add more money to your reloadable card:

  • NO CHARGE - Add funds (cash or checks) by going to an MB Financial Bank location.
  • NO CHARGE - Arrange for your employer or benefits provider to make a direct deposit to your card account. 
    • For the Monthly Fee Advantage plan, a monthly direct deposit of $500 or more, will waive your monthly maintenance fee.
  • NO CHARGE - Add funds (cash only) by going to an MB Financial Bank ATM.
  • Load your card by purchasing a Green Dot® MoneyPak™ Reload™. Visit to find locations. A third-party fee may apply.

If you load funds from checks to your MB Everyday Card account, funds from those checks may take from one to eight days to clear and be available to you.  MB reserves the right  to change acceptable card funding methods at any time for legal or other reasons.

How do I know if I should use a PIN number or my signature for store purchases?

You can use your MB Everyday MasterCard Prepaid Card anywhere MasterCard Debit Cards are accepted.  You can use it either with you 4 digit PIN or by signing for the transaction.

Signature Purchase: Swipe your card at the point of sale terminal and press “Clear,” “Cancel,” or “Credit” to process your transactions as a signature purchase.  Then, sign your name when you are prompted to do so.  There is no charge for signature purchase transactions if you are enrolled in the Monthly Fee Advantage plan.  There is a transaction fee of $1 per transaction if you are enrolled in the Pay-As-You-Go plan.

PIN Purchase: Swipe your card and press “Debit,” then enter your PIN when prompted.  To keep your card secure, never write your PIN on your card or share your PIN with anyone. There is no charge for PIN purchase transactions if you are enrolled in the Monthly Fee Advantage plan.  There is a transaction fee of $1 per transaction if you are enrolled in the Pay-As-You-Go plan.

Can I withdraw money by using an ATM?

Yes.  The maximum ATM withdrawal amounts are $500 per day, $1,500 per week, and $5,000 per month.  Use the “withdrawal from checking” or the “withdraw from prepaid” option on the keypad to withdraw funds at an ATM. 

A note about ATM service fees: There is no charge for withdrawals you make at ATMs owned by MB Financial Bank.  If you use an ATM owned by another financial institution or company, you may be charged a fee by the ATM owner and a fee by MB Financial Bank.  Please see your Cardholder Agreement (PDF) for a complete list of fees.

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Call us at 1.888.i bank mb (1.888.422.6562)

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Sunday: 9 a.m. to 5 p.m.

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