First Time Home Buyer
HARP 2.0 Refinance
20+ Years in Local Market
I don't know much about MB Financial Bank personally because all my dealings were with Russ Kaelin. Russ was great to work with on our original financing and he was the first one I call about refinancing. He is very courteous, friendly and professional. He made it clear throughout the process that he wanted and valued our business. I have given his name to several friends who are thinking of buying or refinancing.
I cannot begin to tell you what a wonderful experience my recent refinance was with Russ Kaelin. I have been through this process a few times in my past, and this was the quickest and most professionally done refinance I have ever experienced. Russ was amazing and such a gentleman! He kept me posted on everything and answered all of my questions as soon as possible. The entire process was a good experience. The closing was also done very professionally and quickly. Thank you Russ!
From the beginning of my search for a home to the closing of my loan, Russ was there every step of the way. He was courteous and professional, and always had my best interest in mind. He guided me through an unexpected lengthy home buying process that was out of his control. He was very reassuring and more than patient. I would highly recommend Russ for your lending needs and would definitely call on his services in the future.
I currently own my own real estate agency, as well as my own home construction company. When I needed to finance my personal residence, I went with Russ Kaelin because he can handle my complicated income situation and still give me the best deal in the market. Russ also has been doing the financing for my new construction clients for numerous years, and his service has been next to none. My buyers have all been very impressed by his timeliness and organization, and that makes the difference when deadlines need to be met. I have worked with several loan officers over the years and I can honestly say that none that can match the service that Russ provides.