Skip 'General Questions'
How much does Internet banking cost?
Internet banking with ibankmb.com is free.
Why can’t I view all of my accounts online?
There are a variety of reasons why certain accounts may not be available to view online. If you feel there’s an error, please contact your personal banker or the Telephone Banking Center. Please do not complete an “Internet Banking Enrollment Form” to add additional accounts to your current access. Please call 1.888.i bank mb (1.888.422.6562).
Are there any times when Internet banking is not available?
Although minimal, there are some times when Internet banking is taken offline for routine backups and maintenance. Our system is unavailable each Wednesday between 1 a.m. and 4 a.m. CT, and the last Sunday of each month between 1 a.m. and 9 a.m. CT. Occasionally the system will be offline for other reasons. When this occurs we work quickly to resolve the issue(s).
I can’t get to a computer, are there ways to check my account information?
Please contact customer service. This service is available 24 hours a day and allows you to access your accounts anytime, anywhere by telephone. You can reach customer service by calling 1 888-i bank mb (1.888.422.6562).
Should I use a particular web browser (like Explorer) for Internet banking?
I’m using a Mac to access the Internet. Will I have any problems accessing my account information?
Our Internet banking service will work with either PCs or Macs. Our site is best viewed on Macs using Safari 3.2 and above or Firefox 3 and above.
Can I speak to a live person?
Yes, the Telephone Banking Center is open from 7 a.m. to 11 p.m. Monday through Saturday and 9 a.m. to 5 p.m. on Sunday. Please call 1.888.i bank mb (1.888.422.6562).
Will I continue to receive paper statements via standard mail?
Yes. Internet banking does not replace your regular monthly statement. However, MB does offer e-statements, which allow you to get your statement online.
Can I get my personal account information into financial software packages such as Quicken® or Microsoft® Money?
Yes, our Internet banking service allows exporting to software formats for Quicken, WebConnect, Microsoft Money and spreadsheet programs. Once logged into Internet banking, click on Account Activity tab and select program you’d like to download your transactions into.
How far back can I view or export my transactions using Internet banking?
Internet banking allows you to view or export transactions that appear on your current and previous online statements. This means you’ll be able to see a maximum of 120 days and a minimum of 30 days, depending on the day of the month and when your statement is printed.
Skip 'transfers deposits and loans'
transfers deposits and loans
What are the limitations on transferring funds between accounts with Internet banking?
You may only transfer money between accounts that are shown on your Internet banking screen after you log in. In addition, the funds in your account must be available in order to make a transfer, and there are regulatory requirements limiting the number of transfers from savings or money markets to other accounts to 6 per month.
What is MB’s routing number?
A routing number is the nine-digit number on the bottom of your checks that uniquely identifies our bank in the Federal Reserve banking system. Our bank’s routing number is 071001737.
Can I find the current payoff amount for my loan online?
No. Please contact the Telephone Banking Center to get your loan's payoff amount. Please call 1.888.i bank mb (1.888.422.6562).
I made a transfer from my checking account to make a loan payment. The money has been debited from my checking account but it hasn’t been posted to my loan. Why?
Our checking and savings accounts show transactions made throughout the day, but our loan system does not. The payment will post to your loan during our nightly processing and it will show on your account tomorrow.
How long will it take for a transaction to post to my account?
Our system is online and real time, so most transactions post immediately. Funds from your deposits may not be available immediately. Funds availability for cash withdrawals, transfers and check payments depends on the type of deposits made. For more information, please refer to the brochure titled, "Our Relationship: Account Disclosure Information" provided to you at the time you opened your account.
Can I cancel a transfer once it’s been confirmed?
Once confirmed, Immediate Transfers cannot be canceled. We suggest you use the Internet banking system to move the funds back to the original account. If your transfer is scheduled for a future date, you can delete or modify it from your Transfer List.
How can I confirm that my transfer went through?
To confirm the transfer was completed go to the "Account Activity" tab and select the account that you transferred into.
Why hasn't the transfer that's scheduled for today been processed?
We verify all scheduled transactions for available funds daily at 3 a.m. Your transfer will be sent at that time if there are funds available.
I have money in my account, but my transfer was denied because of insufficient funds. Why?
Fund transfers are based on your available balance, which may be different from your current balance. Your current balance may reflect funds that are not yet available (either from a recent deposit or a hold on your account). To learn when those funds will be available, you can contact your personal banker or call the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).
How late can I schedule a payment for same-day processing?
Transactions made after 9 p.m. CT will be processed on the next business day. All other transactions will be processed on the current business day.
I made a transfer but it’s not appearing on the current business day transactions for either account. Where did it go?
Transactions made between 9 p.m. CT and approximately 3 a.m. CT are not available for immediate viewing due to our nightly processing schedule. If your transaction was made during this time please check back the next morning to verify it was processed. If you made the transaction during the day and it is not appearing please notify the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).
Skip 'online check images'
Will online check images cost me anything?
There is no fee for online check imaging through Internet banking.
Is a check image as good as the original when proof of payment becomes necessary?
In most instances a copy of your cancelled check is as valid as the original when proof of payment is necessary. In those rare instances where it is not, please contact the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).
Will I be able to see the front and back of the check?
Yes, both sides will be available.
What do I do if I see a check image that isn’t mine?
If you notice missing or incorrect check images, please contact the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).
Every time I try to retrieve a check image I get a message that says, “Image Cannot be Retrieved at This Time.” Why can’t I see any images?
If you’re unable to retrieve any images we may have taken our image system offline for a short time. Please try back later. If you’re unable to retrieve one specific image please contact your personal banker or the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).
Can I retrieve images of deposits made in person at a teller?
No. Images of deposit slips are not available online.
How soon after a check has cleared my account can I expect to see the image online?
Most images will be available the next business day.
How long will my check images be available online?
Our Internet banking system allows you to see transactions for both your current and previous statements. In addition, you can search for checks by specific check number. Use the search feature on the “Account Activity" tab. Check images will be available to view for 120 days after the day they post to your account. If you need to retrieve a copy of an earlier check please call your personal banker or the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).