Online Banking Frequently Asked Questions

General Questions

Passwords and Security

General Questions
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Internet banking with is free.

There are a variety of reasons why certain accounts may not be available to view online. If you feel there’s an error, please contact your personal banker or the Telephone Banking Center. Please do not complete an “Internet Banking Enrollment Form” to add additional accounts to your current access. Please call 1.888.i bank mb (1.888.422.6562).

Although minimal, there are some times when Internet banking is taken offline for routine backups and maintenance. Our system is unavailable each Wednesday between 1 a.m. and 4 a.m. CT, and the last Sunday of each month between 1 a.m. and 9 a.m. CT. Occasionally the system will be offline for other reasons. When this occurs we work quickly to resolve the issue(s).

Please contact customer service.  This service is available 24 hours a day and allows you to access your accounts anytime, anywhere by telephone. You can reach customer service by calling 1 888-i bank mb (1.888.422.6562).

Contact Us

We support most modern web browsers, but our site is best viewed using Internet Explorer 7 and above or Firefox 3 and above. Lower versions may limit your capacity for viewing certain elements of the site. This site requires a JavaScript-enabled browser with 128-bit encryption.

Our Internet banking service will work with either PCs or Macs. Our site is best viewed on Macs using Safari 3.2 and above or Firefox 3 and above.

Yes, the Telephone Banking Center is open from 7 a.m. to 11 p.m. Monday through Saturday and 9 a.m. to 5 p.m. on Sunday. Please call 1.888.i bank mb (1.888.422.6562).

Yes. Internet banking does not replace your regular monthly statement. However, MB does offer e-statements, which allow you to get your statement online.

Yes, our Internet banking service allows exporting to software formats for Quicken, WebConnect, Microsoft Money and spreadsheet programs. Once logged into Internet banking, click on Account Activity tab and select program you’d like to download your transactions into.

Internet banking allows you to view or export transactions that appear on your current and previous online statements. This means you’ll be able to see a maximum of 120 days and a minimum of 30 days, depending on the day of the month and when your statement is printed.

Passwords and Security
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User IDs need to be at least 8 characters long and are not case-sensitive (meaning the system recognizes both upper and lowercase characters as being the same). They may contain letters or numbers, but no special characters like “@” or spaces.

Passwords need to be at least 8 characters long and are case-sensitive (meaning the system recognizes each upper and lowercase characters as being different). They must contain a combination of letters, numbers or special characters.

In the Internet banking system, click the "Customer Service" tab then "Change Password" and follow the directions.

transfers deposits and loans
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You may only transfer money between accounts that are shown on your Internet banking screen after you log in. In addition, the funds in your account must be available in order to make a transfer, and there are regulatory requirements limiting the number of transfers from savings or money markets to other accounts to 6 per month.

A routing number is the nine-digit number on the bottom of your checks that uniquely identifies our bank in the Federal Reserve banking system. Our bank’s routing number is 071001737.

No. Please contact the Telephone Banking Center to get your loan's payoff amount. Please call 1.888.i bank mb (1.888.422.6562).

Our checking and savings accounts show transactions made throughout the day, but our loan system does not. The payment will post to your loan during our nightly processing and it will show on your account tomorrow.
Our system is online and real time, so most transactions post immediately. Funds from your deposits may not be available immediately. Funds availability for cash withdrawals, transfers and check payments depends on the type of deposits made. For more information, please refer to the brochure titled, "Our Relationship: Account Disclosure Information" provided to you at the time you opened your account.

Once confirmed, Immediate Transfers cannot be canceled. We suggest you use the Internet banking system to move the funds back to the original account. If your transfer is scheduled for a future date, you can delete or modify it from your Transfer List.

To confirm the transfer was completed go to the "Account Activity" tab and select the account that you transferred into.

We verify all scheduled transactions for available funds daily at 3 a.m. Your transfer will be sent at that time if there are funds available.

Fund transfers are based on your available balance, which may be different from your current balance. Your current balance may reflect funds that are not yet available (either from a recent deposit or a hold on your account). To learn when those funds will be available, you can contact your personal banker or call the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).

Transactions made after 9 p.m. CT will be processed on the next business day. All other transactions will be processed on the current business day.

Transactions made between 9 p.m. CT and approximately 3 a.m. CT are not available for immediate viewing due to our nightly processing schedule. If your transaction was made during this time please check back the next morning to verify it was processed. If you made the transaction during the day and it is not appearing please notify the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

Error Messages 
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After 15 minutes of inactivity the system will automatically and securely log you off. Please log in again.

There are three common errors you may receive when you attempt to log in. Here’s what they mean:

We were unable to validate your information. Ensure the information you have entered is accurate

  • Means that the information provided does not match what we have on our system. In this case please call Telephone Banking Center to verify your information.  Please call 1.888.i bank mb (1.888.422.6562).

Invalid user ID or password

  • Means you may have entered an incorrect User ID or Password

We are currently performing system maintenance. The system is expected to be available at <Time>. We apologize for any inconvenience

  • Internet banking maintenance is performed each Wednesday between 1 a.m. and 4 a.m. CT, and the last Sunday of each month between 1 a.m. and 9 a.m. CT. Users attempting to access the system during this time will receive the message above.
online check images
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There is no fee for online check imaging through Internet banking.

In most instances a copy of your cancelled check is as valid as the original when proof of payment is necessary. In those rare instances where it is not, please contact the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).

Yes, both sides will be available.

If you notice missing or incorrect check images, please contact the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

If you’re unable to retrieve any images we may have taken our image system offline for a short time. Please try back later. If you’re unable to retrieve one specific image please contact your personal banker or the Telephone Banking Center.  Please call 1.888.i bank mb (1.888.422.6562).

No. Images of deposit slips are not available online.

Most images will be available the next business day.

Our Internet banking system allows you to see transactions for both your current and previous statements. In addition, you can search for checks by specific check number. Use the search feature on the “Account Activity" tab. Check images will be available to view for 120 days after the day they post to your account. If you need to retrieve a copy of an earlier check please call your personal banker or the Telephone Banking Center. Please call 1.888.i bank mb (1.888.422.6562).