We expect firm adherence to ethical conduct. Meeting commitments, honest and trustworthy behaviors and practices are not options: they are requirements. We do the right thing even when no one is looking.
We value high performance throughout the company and we are driven to win. We take pride in what we do and constantly challenge ourselves and each other to do even better. We measure results, reward high performance, and assume accountability for our activities and outcomes.
We are a customer-driven company. We view every customer contact as an opportunity to add value and enhance our relationship. Impact on customers is the barometer we use in decision-making. We value our customers and the trust they place in us to protect their financial assets.
We are driven by shared goals and expectations and respect each other in our daily interactions. We work with each other at every level of the organization and recognize the unique value of each individual.
We foster open communication throughout the organization. Each person takes individual responsibility to understand the direction of the organization and why we do what we do. We support healthy debate and personal participation.
We treat every situation with a positive, "can-do" attitude. When challenges arise, we act constructively to bring about a positive solution. Our enthusiasm is contagious.