Electronic delivery service FAQs

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What's electronic delivery service?

Electronic delivery service provides you with access to electronic account statements, notices and tax documents.

Which accounts are eligible to be enrolled in electronic delivery service?

Checking, savings, money market, and loan accounts are eligible to receive electronic statements and notices. CD’s, IRAs, and Safe Deposit Boxes are eligible to receive electronic notices only.

How do I sign up to receive electronic documents?

You can sign up by logging into your ibankmb.com internet banking and clicking on the “E-Documents” tab, and then proceeding to click on “Enroll Now.”

Do I have to be an ibankmb.com user to receive electronic documents?

Yes.

Will I receive notification when my documents become available?

Yes, you’ll receive an email notification when your documents become available. You’ll need to log into ibankmb.com internet banking to view your electronic documents.

Will my electronic documents look the same as my printed documents?

Yes.

What are the minimum recommended system requirements for electronic documents?

The following computer hardware and software are necessary to access, view, and retain Electronic Communication we make available to you:

  • A valid email address
  • Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, Apple iOS 6+, Apple OS X, Droid 3.1+
  • Modem Speed: 256 Kbps or higher
  • Adobe Acrobat Reader 10.0 or higher

How is my account kept safe?

MB’s electronic delivery service uses the latest Internet security technology and techniques to help ensure your account information is as secure as possible. We use user authentication, data encryption, and the use of secure servers, which are designed to keep out potential intruders.

How do I change my email address?

Please call the Telephone Banking Center at 1.888.i bank mb (1.888.422.6562) or log into internet banking at ibankmb.com to update your email address.

Should I save my electronic documents?

We recommend you save your electronic documents to your hard drive and keep a backup copy elsewhere.

Can I request a printed statement even if I’m receiving electronic documents?

Yes, you may request a printed document by calling the Telephone Banking Center 1.888.i bank mb (1.888.422.6562). There is a $3 charge for all duplicate document requests.

Will I keep receiving paper documents in the mail?

No. After you complete electronic delivery service enrollment you may receive one additional paper document, thereafter your statements will be available online to view, print and save to your computer.

How many statements are available online?

Once you enroll, you will have access to up to three months of statements with canceled check images and up to three years of statements without checks. Loan account statements prior to August 22, 2012, are not available online.

Will I receive cancelled check images with electronic statements?

Yes, you will be able to view canceled check images for the three most recent statement periods.

How long are notices available online?

You will have access to up to one year of account notices. Notices prior to December 26, 2013, are not available online.

Why didn’t I receive an email notification that my electronic documents are available?

If you are not receiving email notifications please check the following:
1. Verify that your email address is correct by going to the "Manage Enrollment" tab.
2. Check to see if your email provider is filing notifications in your Spam or Junk folder. If it is, add e-statements@mbfinancial.com to your address book to ensure that notifications go to your regular Inbox.

Get in touch

Call us at 1.888.i bank mb (1.888.422.6562)

Monday - Saturday: 7 a.m. to 11 p.m.
Sunday: 9 a.m. to 5 p.m.

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