Online bill pay FAQs

Online bill pay is available through Internet banking at ibankmb.com. Here’s some information to help you use bill pay.

General questions
Payment questions
Payee questions

Frequently Asked

+ show all / - hide all

How much does bill pay cost?

Bill pay is unlimited and free for three of our checking accounts: Red Checking, Signature Checking and Senior Checking.

Classic Checking allows 15 free bill payments per statement cycle; High Five Checking allows 5 free bill payments per statement cycle. Bill payments exceeding these limits will be charged a $0.50 fee per transaction.

All bill payments from Basic Checking accounts will incur a $.50 fee per transaction.

How do I sign up for bill pay?

To activate bill pay, you’ll need to be enrolled in the ibankmb.com Internet banking service. Once signed into your account, click the “Pay Bills” tab and then “Activate Bill Pay.” Please read and agree to our Bill Pay Agreement and Electronic Funds Transfer Disclosure before you activate bill pay.

What are the requirements to use bill pay?

You’ll need a personal checking, money market or savings account and the account must not require multiple signatures.

Can I use Bill Pay to make payments to my MB loans?

No; please use the “Transfer” function located within Internet banking to move money within the bank (for instance, to make a loan payment).

Will my money be safe?

Yes. We have multiple safeguards in place to make sure all of your bill pay transactions are secure.

How do I cancel my bill pay service?

Please call the Telephone Banking Center at 1.888.i bank mb (1.888.422.6562) to cancel your bill pay service. Because cancellation of bill pay does not automatically cancel any payments already scheduled by you, please delete all scheduled payments before canceling bill pay.

When is bill pay available?

The bill pay system is available 24 hours a day, 7 days a week. Bill pay, along with Internet banking, may be unavailable at certain times for brief periods due to system maintenance.

How late can I schedule a payment for same-day processing?

Payments scheduled after 2 p.m., CT will be processed on the next business day. All other transactions will be processed on the current business day.

Frequently Asked

+ show all / - hide all

How do I add payees for bill pay?

Click the “Pay Bills” tab, then click the “Payments” link. Add payees by clicking the “Add Payee” link. For more information on adding, deleting or changing payee information, please click the “Help” link within your bill pay session, and then click “Payees.”

How do I set up payments for bill pay?

To set up or make a payment, click the “Payments” tab. The Payment Center will be displayed. The payments can either be scheduled for today, future or recurring. To schedule a one-time payment, find the payee in the alphabetized list by using the scroll bar on the right of your screen. Enter the amount and select the date from the drop-down menu. When you schedule a recurring payment, you’ll also select the frequency from the pull-down menu and enter the end date for the payment.

Are there any restrictions on payees using bill pay?

Yes, there are a few payments that can’t be made with bill pay, including international payments, government tax payments, court directed payments (such as alimony and child support), and any payment greater than $25,000.

How do I edit payee information?

To edit payee information, go to the “Payees” or “Payment Center” screen and click the payee you want to edit. The payee detail screen will appear. Click the “View/Edit Payee Details” button and edit the information. For more information on adding, deleting or changing payee information, please click the “Help” link in your bill pay session, then click “Payees.”

What time will my payment be processed?

We verify all scheduled transactions daily at 8:30 a.m. If the funds are available at that time, your bill payment will proceed.

An error occurred during my bill payment. How can I tell if it was processed?

You can check the status of your payment by going to “Payments” tab.

What happens if I make a duplicate payment?

If you make a duplicate payment electronically, please contact the merchant and arrange to have the funds returned or applied to a future payment. Unfortunately, we’re unable to stop or refund the payment to your account after it’s sent.
In our experience, merchants can take up to 6 weeks to return the funds. 

If the payment was made by check we may be able to stop payment for a fee of $33. However, this may incur penalties from your merchant. The merchant will likely charge a returned check fee and mark your account negatively. If you decide to place a stop payment, it will take 2-3 days for the funds to be returned to your account.

What happens if I do not have enough money in my account to cover a scheduled bill payment?

We’ll try to send payment once a day for the next 2 business days. If these attempts fail, your payment will not be made. This will only affect the current payment; all other future payments to the same merchant won’t be affected.

Can I stop a payment once the funds have left my account?

An electronic payment cannot be stopped once your account is debited. You can stop a check payment, however, this may cause penalties from your merchant. The merchant will likely charge a returned check fee and mark your account negatively. If you decide to place a stop payment, it will take 2-3 days for the funds to be returned to your account.

How will my payments be sent?

Payments will be sent to your payee in one of two ways. Once you set up a payee, the system will generate a response with the payment path and the length of time it will take for the payment to be delivered.

  • By electronic funds transfer (ACH): Up to 2 business days 
  • By check (If payee does not accept electronic payments): Up to 5 business days

How long does it take for a payment to reach the payee?

To provide sufficient time for payments to be received by your payee, the “Delivery By” date should be on or before the due date for the payment. We can’t be responsible for any loss you may incur as a consequence of a late payment if your “Deliver By” date was not on or before the biller’s due date.

Why does it take up to 5 business days for payments to reach the payee?

Although a number of your payees accept payments electronically, some do not. For those that do not accept electronic payments, we send a check through the U.S. Postal Service. Once it’s received by the payee, it may also take a day or so for that payee to process the check and post it to your account.

What happens if my payment is late or never arrives?

If a payment is not made on time due to an error on our part, you will be reimbursed for late fees charged to your account. If a payee never receives a specified payment, please contact the Telephone Banking Center at 1.888.i bank mb (1.888.422.6562).

Is there a limit to the number of payments I can make in a month?

There is no limit to the number of payments you can make per month, but for some accounts, fees are charged after you use the allotted number of payments.

After I make a payment, when will the funds be debited from my account?

The amount of the payment will be debited from your account on the day you specify the payment to be made. In most cases on-demand payments initiated for the current business day will be debited from your account immediately after you submit the payment.

What is an on-demand payment vs. a recurring payment?

An on-demand payment is a one-time payment. These include payments in which the amount fluctuates every month like your phone bill, or any payment you don’t want to make regularly, like a florist. A recurring payment is one you make regularly for the same dollar amount each time, such as the monthly payment on your auto loan. You only need to set up a recurring payment once. From then on, we’ll make the payments for you automatically.

Frequently Asked

+ show all / - hide all

How do I add payees?

Click the “Pay Bills” tab, then click the “Payments” link. Add payees by clicking the “Add Payee” link. For more information on adding, deleting or changing payee information, please click the “Help” link within your bill pay session, and then click “Payees.”

What if I don’t have an account number for one of my payees?

An account number isn’t needed if you’re sending payment to an individual. In that case, please enter “individual” in the account number field. 

If you’re sending payment to a company, we’ll need the account number to process your payment. Take a look at your payee statement or invoice for the account number, and please enter a full account number exactly as it appears on your statement or invoice (no abbreviations). If you can’t find the account number, please contact the merchant directly to get that information.

How do I delete payees?

To delete a payee, go to the “Payees” screen and click the payee nickname you want to delete. On the “Payee Detail” screen, click “Delete Payee” button. Review the payee information to make sure that that is the payee you want to delete, then click the “Delete Payee” button. Please make note of the reference number; it’s your electronic receipt. For more information on adding, deleting or changing payee information, please click the “Help” link within your bill pay session, then click “Payees.” 

Please note you cannot delete a payee on the same day a payment is scheduled for that payee or before all scheduled payments have been made for that payee.

Do I have to re-enter payee information each month?

No. You’ll only need to set up your list of payees once. The only items you need to change are the amount and the scheduled date you want payment sent out. You can also add new payees at any time.

A credit appeared on my account for a returned payment. Why wasn’t this payment made?

A payment can be rejected for several reasons, including an incomplete address or missing account number. There will usually be a reason in the description of the credit.

Can I use bill pay to send a check to an individual or does the payee need to be a corporation?

Payees can be individuals as long as they have an address within the United States. Since individuals may not have an account number, please enter “individual” in the account number field.

Will I continue to receive a paper bill in the mail from my payees?

Yes, unless otherwise specified, you’ll continue to receive the paper bills in the mail. Please contact the payee directly regarding anything pertaining to your bill.

Bill pay demo

To see bill pay demo, please go to “Services” in your online bill pay profile and click on “Bill Pay Demo.”

Get in touch

Call us at 1.888.i bank mb (1.888.422.6562)

Monday - Saturday: 7 a.m. to 11 p.m.
Sunday: 9 a.m. to 5 p.m.

Contact us

Find a branch or ATM

Search results

E-statements. Get your account statements at ibankmb.com. Learn more.