Gift Card FAQs

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Do I need to activate my MB Gift Card?

Your card was already activated when it was sold, but please be sure to take the following steps:

1. Sign the back of the card on the signature line.
2. Write down the card number and the customer service telephone number on a separate piece of paper, so you will have it if the card is ever lost or stolen.
3. Register your gift card by calling Customer Service at 1.855.MB.CARD9; this will associate your contact information with the card.

Where can I use my card?

You can use your card anywhere in the U.S. that MasterCard debit cards are accepted.  You can also make mail order, online, or telephone purchases. (This does not include Guam, Puerto Rico and the U.S. Virgin Islands.) Note: The card cannot be used for purchases from merchants, internet merchants, telephone or mail order companies located outside the United States.

How do I use my card?

Simply swipe the card at the keypad, press "credit," then sign the receipt. The amount of the total purchase will be deducted from the balance on the card. Since there is no Personal Identification Number (PIN) associated with a gift card, the transaction will reject if you press "debit."

If the balance on the gift card is not sufficient to pay for the purchase, the transaction will reject.

If I want to buy something and I don't have enough money on my card, can I pay for the balance of the purchase with cash?

Yes.  You must tell the cashier in advance that you wish to make a split transaction, using both the balance on your gift card plus additional cash.

Can I add money to my card?

No.  The card is not reloadable and it is not returnable.

If I buy something online, by phone or mail order, what do I use for a billing address?

Before making any online, phone or mail order purchases, be sure to call Customer Service (1.855.MB.CARD9) and register your card by providing your name and address.  When making your purchase, use your mailing address as the billing address.  This will allow the merchant to contact you if there is a problem.

Why would a merchant charge me for more than the purchase amount on my receipt?

Some merchants require a preauthorization on some types of purchases.  For example, a restaurant may send in an authorization for the amount of the purchase plus a 20% tip.  We are required to approve and hold funds based on the higher amount until the merchant finalizes the transaction for the actual receipt amount; this can take up to 10 days.

Other types of companies that may require preauthorization and place a hold on funds until the transaction clears include car rental agencies and hair salons.  If you plan to pay with your gift card, it is always good to ask about the company's policy in advance.

Can I use my card at a gas station?

Yes, but we recommend you do not "pay at the pump."  See the attendant and pay in advance.  If you "pay at the pump" the company will place a hold on your funds for more than your purchase amount, and that hold will not be removed until the transaction settles.

If my gift card is lost or stolen, how do I report it and how do I get a refund or replacement?

Call us immediately at 1.855.MB.CARD9 if your gift card is lost or stolen.  You can also contact us online at www.mbcardservices.com and click on "contact us." You must provide the card number and other identifying details.  If our records show there is a balance on the card, we will cancel the original card and refund the available balance to you as another MB Gift Card.  There is a $5.00 fee for this service.

We cannot provide a replacement card if you do not have the card number of the missing card.

How do I dispute a card transaction?

If you have a dispute about a purchase made with an MB Gift Card, you must settle the dispute with the merchant.

Are there any types of transactions I cannot make with an MB Gift Card?

Yes - you cannot use an MB Gift Card to get cash at an ATM; you cannot get cash advances or get cash back on a purchase.  You cannot return the card or add money to it.  You cannot use an MB Gift Card to set up a recurring bill payment.

If your gift card has the following design:

MB Gift Card

Call 1.866.496.6183 to report a lost or stolen card, or visit myprepaidbalance.com to check your card balance and view your transaction history.

If your gift card has any other design:

Call 1.855.MB.CARD9 or visit mbcardservices.com to check your card balance, view your transaction history, or report your card lost or stolen.