Privacy Principles

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MB FINANCIAL BANK HAS ADOPTED THE FOLLOWING PRINCIPLES:

Use, Collection and Retention of Customer Information

MB Financial Bank collects, retains and uses information about individual customers only where it is allowed by law and the Bank reasonably believes it is useful in administering the Bank’s business, and in providing products, services and other opportunities to its customers. The Bank does not currently sell data divulging any specific information about an individual customer’s accounts or transactions. Additionally, the Bank does not have any future plans to change its policy on selling data. In the event that the Bank begins to sell customer data, the customer will be notified and presented with the opportunity to “opt out,” whereupon that customer’s personal data will not be sold.

Maintenance of Accurate Information

MB Financial Bank has established procedures to ensure that its customers' financial information is accurate, current and complete in accordance with reasonable commercial standards. The Bank will respond in a timely manner to customer requests to correct inaccurate information.

Limiting Employee Access to Information

MB Financial Bank limits access to its customers’ confidential and private information to employees with legitimate business reasons for knowing such information. The Bank will continue to educate its employees about the importance of confidentiality and customer privacy. Employees will be appropriately disciplined for any failure to comply with these “Privacy Principles”.

Protection of Information via Established Security Procedure

MB Financial Bank maintains security standards and procedures regarding unauthorized access to customer information.

Sharing Information within our Family of Companies

MB Financial Bank shares information within our family of companies in order to provide our customers with the best possible products and services at reasonable prices, and to prevent fraud and criminal activity.

Restrictions on the Disclosure of Account Information

MB Financial Bank does not reveal specific information about its customers or their transactions to unaffiliated third parties for their independent use, unless the information is provided:

  • to help complete a customer-initiated transaction,
  • to help administer the Bank’s bona fide business,
  • at the customer’s request,
  • to comply with a legal requirement (i.e., subpoena),
  • to a reputable information-reporting agency (i.e., credit bureau) or
  • after the customer has been informed about the possibility of such disclosure through a prior communication and is given the opportunity to decline (i.e., "opt out").

Maintaining Customer Privacy in Business Relationships

Whenever MB Financial Bank does provide specifically identifiable customer information to a third party, the Bank insists through a written agreement that the third party adhere to similar “Privacy Principles” that provide for keeping such information confidential.

Disclosure of “Privacy Principles” to Customers

As required by the regulation, all MB Financial Bank customers will be notified of our privacy practices and policy via initial and ongoing customer privacy disclosures (Initial and Annual Notices). MB Financial Bank’s disclosure brochure titled IMPORTANT INFORMATION ABOUT YOUR PRIVACY, © Bankers Systems, Inc. is also available at all banking center locations.

Special Information Applicable to Electronic (Internet) Bank

MB Financial Bank's “Privacy Principles” will apply to customers’ confidential and private information with regard to both traditional and non-traditional (i.e., Internet) banking activities. However, due to the unique nature of the Internet and the ease with which information can be exchanged, the Bank feels it is important for customers to be aware of the unique issues surrounding Internet Banking.

Messages sent to the Bank by electronic means (i.e., "e-mail") are not secure. The Bank recommends that individuals not send any confidential information to the Bank by e-mail. Individuals accept the risk that this information may be intercepted by a third party.

To better serve legitimate Internet Banking customers:

  • MB Financial Bank collects generic information about visitors to its web site. This information includes the date and time of access, the Internet service provider’s address, the web browser used, and the visitor’s physical location.
  • MB Financial Bank requires customers to utilize specific passwords for access to confidential and private information. The Bank reminds customers of their responsibility to safeguard User IDs and passwords. In addition, commercial customers should carefully screen those employees to whom User IDs and passwords are granted.
  • MB Financial Bank utilizes encryption, firewall, router, third party verification procedures and other security software and hardware to help prevent unauthorized eavesdropping of and access to customers’ confidential and private information.
  • MB Financial Bank utilizes virus protection software to help prevent the spread of computer viruses.
  • MB Financial Bank utilizes “cookies” to help authenticate its customers’ identities and to help facilitate the exchange of information between the Bank's systems and its customers’ systems.
  • MB Financial Bank reminds all of its customers that links in the bank’s web sites can be found to web sites not under its control. These web sites will not necessarily comply with MB Financial Bank's “Privacy Principles” and security standards.
  • MB Financial Bank reminds all of its customers that confidential and private information may be compromised in both traditional and non-traditional banking activities. The Bank can only establish policies and procedures to help restrict use of and access to confidential and private information. If any Bank customer believe that confidential and private information has been compromised, please contact the Bank immediately so that the potential breach can be investigated.

Comments or Complaints by Customers

Any comments or complaints about this policy, any privacy-related issue or any inaccuracy in customer data can be made by contacting:

Privacy Officer
MB Financial Bank
6111 North River Road
Rosemont, Illinois 60018
1.888.i bank mb (1.888.422.6562)