Is there a fee for e-statements?
E-statements are free.
How do I sign up for e-statements?
You can sign up by calling the Telephone Banking Center, or any of our Personal Bankers can assist you the next time you visit a banking center.
Do I have to be an Internet Banking user to receive my statements on-line via e-mail?
No.
Will I receive notification that my statement is available?
Yes, you will receive an e-mail, which will include your e-statement. Open the attachment, enter your password and you will be able to view your statement.
Will my electronic statement look the same as my regular printed statement?
Yes.
What are the minimum recommended system requirements for e-statements?
- Windows or Macintosh
- Processor Speed: 486 or higher
- Modem Speed: 28.8 Kbps or higher
- Adobe Acrobat 5.0 or higher
What web browsers can I use to access e-statements?
For maximum performance and to ensure 128-bit encryption we recommend that you use either Netscape 5.0 or higher or Microsoft Internet Explorer 5.5 or higher.
How is the security and integrity of my account information maintained using Internet Access with SSL protocol?
MB Financial Bank’s e-statements use the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include user authentication, data encryption, and the use of secure servers, which are designed to keep out potential intruders. MB’s e-statements use Secure Socket Layer (SSL) protocol to encrypt sensitive data prior to transmission over the Internet and so it is protected from anyone attempting to read it in transit.
What if I lose or forget my e-statement password?
Please contact the Telephone Banking Center.
How do I change my e-mail address?
Please contact the Telephone Banking Center to update your e-mail address.
Should I store my e-statement permanently?
We recommend that you save each of your e-statements to your computer’s hard drive and keep a backup copy on diskette as well. If you print your statements, you may prefer to skip the backup copy.
Can I receive a printed statement if my computer isn’t working or if I need one for some reason?
Yes, you may request a printed statement by calling the Telephone Banking Center. There is a $3 charge for all duplicate statement requests.
Can I receive a duplicate e-statement if I need one for some reason?
Yes, we can send you a duplicate e-statement up to 128 days. There is a $3 charge for all duplicate statement requests.
If I’m signed up for e-statements why do I continue to receive only paper statements?
There are two likely reasons you continue to receive only paper statements. First we may not have received your response to our “E-Statement Verification” e-mail. Unless you respond to that initial e-mail we cannot complete the signup process. For more information contact the Telephone Banking Center.
If your signup process is completed there may still be difficulties in getting the file to you. Internet Service Providers and customers alike are concerned about spam, and as a result have built many tools to combat it. Unfortunately these tools can also block important e-mails like your e-statement. Here are some things you can do:
- Make sure that MBe-statements@mbfinancial.com is added to your e-mail address book.
- Confirm that your personal e-mail settings and filters allow attachments.
If you have a restricted mailbox size manage it properly so the e-statement is not rejected due to space limitations.
Why did I receive an e-statement and a paper statement?
There are some occasions when customers will receive both a statement via e-mail and via paper. Why? Sometimes e-mail providers cannot deliver your statement, and we receive a “bounce-back” message. At times the provider may generate this message even though your message was delivered. Because the bounce-back indicates to us that you did not receive the message, we send you a paper statement.
In addition, if you receive e-statements for multiple accounts on the same date and one bounces back we must reissue all of the statements. This may result in duplicate statements for some of your accounts.